30-Day Money-Back Guarantee for Any Reason！
Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in InnoView ’s warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, InnoView refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through InnoView’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
Warranty Claims for Quality-Related Issues：
All quality-related defects of products sold directly by InnoView or InnoView authorized distributors are covered by an extensive warranty, and the system will automatically activate the product's 18-month warranty service from the date of purchase.
InnoView's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through InnoView's authorized distributors and retailers, such as Walmart and BestBuy, are handled through InnoView (see list of authorized distributors and retailers here).
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent. In situations where a replacement is not an available or preferred option, InnoView will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Buyer must provide sufficient proof of purchase
InnoView must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return an item for quality inspection
For defective items that InnoView needs to have returned, warranties on those replacements are voided if the wrong item is returned to InnoView or if the defective item is not returned.
Valid proof of purchase:
Order number from online purchases made through InnoView or InnoView's authorized resellers
The dated sales receipt from an authorized InnoView reseller shows a description of the product along with its price
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by the buyer in the following situations:
Returning products for any reason other than a proven defect
Warranty claims on items taken outside the original country of purchase
Buyer’s accidental returns
Returning personal items
Returning items claimed to have defects but were found by InnoView quality control to be in working condition
Returning defective items in international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non-quality-related issues (after 30 days of purchase)
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers
InnoView is not liable for:
Loss of data incurred from the use of InnoView products
Returning personal items sent to InnoView
When returning items with a prepaid shipping label provided by InnoView, InnoView takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. InnoView does not provide refunds for items damaged in transit for non-quality-related warranty claims.